This GEM Moment Celebrates Mrs. Prinzie

July 9, 2018

Dear Palm Garden Family,

July is Palm Garden GEM Celebration Month. We think that knowing our guests, residents and families’ life story better informs how to care for them. See, we believe to truly care for people we must know them personally. We walk in their shoes; see what they see and feel what they feel. Kindness is not unique to skilled nursing. Good caregivers are drawn to our profession because they want to help people, make them feel special. What is unique to The Palm Garden Family is that we encourage Going the Extra Mile. We believe celebrating the life story is what makes us Unique. Different and Special. Making our GEM process part of service program is what makes Palm Garden Elite. I’d like to introduce you to a woman whose life story is unique, different and most decidedly special.

I’d like you to meet Mrs. Prinzie. She is a Member for Life at Palm Garden of Gainesville. She was born in Europe in 1938. I was captivated when we spoke because she is so sharp. She’s a little difficult to understand because she has a thick accent. It sounds like French but it’s not. I asked her about it. She said she thinks her accent is French but it makes no sense because the only French person in her life was her father. He died in 1940 when she was just 2 years old. Could you imagine losing your dad at the age of 2? I lost my Pops only a few months ago and I am still devastated.

She and her husband came to the United States in the sixties. He was in the military. In fact, he helped our boys get ready for Vietnam as a translator. They raised two boys. One of them passed and she doesn’t talk about it much. The other lives in California but she has no contact with him. See, he disowned her because of her religion. Mrs. Prinzie believes in one savior, he another. She’ll tell you she still loves him with all her heart in spite of his intolerance.

Mrs. Prinzie suffers from osteoarthritis. So bad that she needed a joint replacement. That’s how she came to know Palm Garden. Talk to her and she will tell you when she was in the hospital she felt like they couldn’t get rid of her fast enough. “Nurses kept asking me, why are you still here? When are you going to leave?” She felt unwanted and marginalized. But one of her friends had been at Palm Garden so when the social worker asked where she wanted to go for rehabilitation the answer was clear- Palm Garden. The next time a nurse came into her room she said “you don’t have to ask me why I’m still here. I’m leaving and going to Palm Garden!”

Administrator and residentThat’s Mrs. Prinzie and our very own team member, Charolyn Hicks. Charolyn was drawn to healthcare because she likes helping people. She started by doing Medicaid applications in New York. Moved to Florida, fell in love with helping people at Palm Garden, and became a licensed administrator. They’ve established a lasting bond. See, Charolyn took the time to know Mrs. Prinzie. She knew she had a birthday while she was in the hospital and no one noticed. Everyone deserves a birthday celebration. So Charolyn arranged a beautiful birthday dinner once Mrs. Prinzie came home to Palm Garden. She picked up Red Lobster and they dined together in our fine dining center. Mrs. Prinzie calls Charolyn her daughter. “That’s my baby,” she says with a hug, kiss and a big smile. Now compare that to Mrs. Prinzie’s experience at the hospital and realize the impact you make every day.

Big or small, GEMS are best when they relate to the life story. I’m convinced whether we had a program or not, Charolyn would have done this for Mrs. Prinzie. It’s what we do. It’s who we are. We are Palm Garden.

Mrs. Prinzie has some thoughts on the matter as well. In her own words: “It’s all about the love. Appreciate your paycheck but don’t do your job for the paycheck because it will never work. Sooner or later you’re going to fail. Do it for the love and you will succeed. I know this for a fact. See, this is the key- from the nurses to the assistants, to the doctors and administration, I feel the love. It is God’s work you are doing right here.”

We are just so proud of our Palm Garden Family!

Kind regards,

Luke Neumann
Vice President of Service
And Relationship Development

GEM Celebration Month

July 5, 2018

Dear Palm Garden Family, July is Palm Garden GEM Celebration Month. GEMs are the hallmark of the Palm Garden Way. We are empowered and expected to celebrate the life story for each and every guest, member, and resident entrusted to our care.  GEMs aren’t identified by expense or size. GEMS are about learning life stories,… Read more »

Celebrating Life…

February 16, 2018

At Palm Garden of Tampa, we celebrate life in many ways. Today, Celebrating Life… A Memorial honored our family and friends who have passed into eternal life. Encouraging words, memories, laughter, and tears of joy filled the air as our beloved residents and family were remembered. The nautical bell rang after each person was respectfully… Read more »

A CHRISTMAS GIFT – THE PALM GARDEN WAY

December 22, 2017

Dear Palm Garden Family, I want to share with you the best Christmas gift I could imagine. It’s a long story (and most of the good ones are) but I’ll boil it down for you. I was visiting a center yesterday and a team member stopped me and said “Luke, I have someone that wants… Read more »

Living our Mission Statement

December 21, 2017

Good Morning Palm Garden Family, This year at one of our centers the Grinch stole Santa’s “Steven R. Covey” planner. That’s right. Without his planner, Santa wasn’t going to show up. When one of your team members learned of this she said “Oh no you didn’t! Where’s the costume? Our guests and residents are not… Read more »

Thank you for donating!

December 19, 2017

Life Story – Rosie the Riveter

November 14, 2017

We celebrate life stories and I want to share one with you. But first, I’d like you to put on your “empathy cap.” Imagine if you were 99 years old. You’re lounging in bed watching one of those morning shows probably thinking “just 3 more months to 100!” and the guy on TV says you’re… Read more »

This is who we are. This is what we do…

August 25, 2017

Dear Palm Garden Family, ..and this is what it means to those we are fortunate to serve. Please read this “contact us” message that came through our website from Palm Garden of West Palm Beach: Name: Joseph – Guest at PG/WPB For whom are you inquiring? Self How did you hear about us? Hospital What… Read more »

Life Story GEM

August 14, 2017

Dear Palm Garden Family, We believe in celebrating the life story- our Palm Garden Family. In fact, we learn all the little details that make each of our guests, residents and family members unique, different and special. We think it informs how best we can help those entrusted to our care achieve their highest level… Read more »

C.A.R.E. – Commitment – Achievement – Recognition – Excellence

March 15, 2017

Palm Garden treats folks like family. We celebrate the life story of every guest, resident, and family member entrusted to our care by training and retaining team members as members of our own family. It takes extra compassion, but by learning about those life events that make each of us special, Palm Garden Team Members… Read more »